AI Ops Inbox

A daily AI-driven briefing of actionable recommendations for your store. Hiveku watches your last-24h activity and posts 3-7 specific things to do — each with a one-click action.

What this is

A daily inbox of AI-surfaced operational recommendations for your business. While other AI builders are reactive (the AI does what you ask), Hiveku’s ops inbox is proactive — every day at 13:00 UTC, Hiveku reads your last-24h activity (orders, inventory, CRM rollup, workflow status, reviews) and posts 3-7 specific actionable recommendations into a per-account inbox.

Each recommendation has a category, severity, and a one-click action. You don’t have to know what to do next — Hiveku tells you, and the inbox is one of the few places in the product that doesn’t require you to start a task.

Where it lives

Surface	Path
Compact dashboard widget (top of home page)	/dashboard — appears under “Welcome back” once a Shopify connection is active
Full inbox with snooze / dismiss / history	/dashboard/commerce/inbox

The widget shows the top 3 unread items inline. The full page paginates the rest with status tabs (Inbox / History).

What kinds of items the inbox surfaces

The model has 13 recommendation categories. Some examples:

Inventory alert

“Single-Origin Coffee Bag is down to 8 units across 3 SKUs. At your current sell-through rate, you’ll be out of stock in 4 days. Reorder now.” Action: open_inventory — links to Shopify admin.

High-value customer

“Jane Doe just placed her 5th order ($420 LTV). Consider a personal thank-you note or VIP coupon.” Action: open_crm_contact — opens her CRM page.

Workflow suggestion

“You’ve had 12 abandoned carts this week. Build a recovery workflow.” Action: open_workflow_builder — pre-fills a new workflow with the abandoned-cart trigger.

Low-velocity product

“Decaf Blend hasn’t sold in 30 days. Consider markdown, bundling, or removing from featured collections.” Action: create_product_draft — opens an updated draft (admin/owner only).

Content opportunity

“Your bestseller has no reviews. Schedule a review-request workflow for past buyers.” Action: open_workflow_builder — opens with a review-request template.

Subscription billing failed

“A recurring charge failed for [e-mail]. Shopify will retry per dunning policy, but it’s worth reaching out — failed billing is the #1 churn signal.” Action: open_url — links to Shopify Subscriptions admin.

Other categories: cold-lead detection, abandoned cart opportunity, marketing campaign idea, store health (e.g. broken page detected), competitive mention, performance regression, growth experiment, customer feedback synthesis.

How it works

1. Daily cron at 13:00 UTC

   A scheduled job in hiveku-cron-worker calls /api/cron/agent-ops/daily-briefing.

2. Fan-out across eligible accounts

   Hiveku runs the briefing for every account that meets at least one criterion: Shopify connected, has workflows, or has > 5 CRM contacts. Sequential per-account so a slow account doesn’t block others.

3. Per-account context build

   For each account, Hiveku assembles a BriefingContext: orders in the last 24h, inventory levels per top SKU, CRM rollups (new contacts, high-LTV signals), workflow firing status, currently-open inbox items (for dedup so we don’t repeat yesterday’s recs).

4. Claude Sonnet 4.6 via OpenRouter

   Hiveku posts the context to OpenRouter with a strict-JSON-schema response_format. Claude reads the activity, emits 3-7 recommendations with category, severity, title, body, action_type, and action_payload.

5. Validate + persist

   Each recommendation is validated against the JSON schema (no garbage from the model can land). Valid recs insert into agent_ops_inbox_items with a 14-day TTL.

6. You see them at /dashboard or /dashboard/commerce/inbox

   The widget appears on the dashboard home automatically once you have a Shopify connection. The full inbox at /dashboard/commerce/inbox shows all items + history.

What you do with each item

Every item has a primary action button:

Action	What it does
enable_workflow	Opens a workflow template (e.g. abandoned-cart recovery) and lets you enable with one click
create_product_draft	Creates a Shopify draft via the multi-writer Admin proxy (admin/owner only)
send_email_draft	Opens the email composer with a pre-filled draft
open_crm_contact	Deep-links to a CRM contact page
open_workflow_builder	Opens the workflow builder, optionally with a starter template
open_inventory	Links to Shopify admin’s inventory page
open_url	Generic URL link (used when the action is on a third-party page)
no_action	Informational only — read and dismiss

Beyond the primary action, every item has:

• Mark as seen — auto-fires when you scroll the item into view; lets us measure “delivered but ignored” vs “never seen”
• Dismiss — explicit “I read this and I’m done”
• Snooze — 24h, 7d, or 30d. The item disappears until then
• Manual generate — at the top of the full inbox, force a fresh briefing run (rate-limited 5min per account)

How this compares to alternatives

Source	Reactive vs proactive	Where it lives	Hiveku-comparable?
Shopify admin’s “Home” tab	Mostly reactive	Shopify admin	Partial — Shopify shows recent activity but not specific actions to take
Klaviyo’s “Insights”	Marketing-only	Klaviyo	No — limited to email/SMS context
Other AI builders (Lovable, v0, Bolt)	Purely reactive	Their chat	No — they don’t ship operational AI
GA4 / Mixpanel intelligence	Analytics-only	The analytics tool	No — they surface metrics, not actions

Hiveku is the only platform where an AI watches your store + customer activity end-to-end and gives you a daily list of things to actually do, integrated with the surfaces (CRM, workflows, Shopify) where you’d act on them.

Architectural intent

The inbox is the seam through which Hiveku transitions from “AI builder” to “AI operator.” Today every item is Shopify-driven (the daily briefing produces them all), but the table (agent_ops_inbox_items) is generic. Future producers will post into the same inbox:

• CRM cold-lead detector — “8 contacts haven’t engaged in 30 days; consider a re-warming sequence”
• Reviews moderation queue — “3 pending reviews need approval” (already wired)
• Workflow A/B winner posts — “Variant B in your subject-line A/B beat Variant A by 11%; promote it”
• Voice missed-call follow-ups — “5 missed calls yesterday from numbers tied to known customers”
• Site health monitors — “Your contact form has been failing 30% of submissions for 6 hours”

When a new producer lands, it inserts a row with its own category prefix (e.g. crm.cold_lead_detected) and the inbox renders it like any other item. You get one inbox for AI-surfaced ops instead of N notification channels.

Privacy and AI-cost details

• Per-account isolation — each briefing reads only that account’s data. No cross-account leakage in the prompt.
• Cost — typically $0.02-$0.05 per account per day at current Claude Sonnet 4.6 pricing. Hiveku covers this; not user-billable.
• Data residency — the briefing context (order summaries, inventory levels) is sent to OpenRouter → Claude. The prompt does not include PII like customer email addresses or full order details — only counts, rollups, and product references.
• Retention — agent_ops_briefing_runs keeps the prompt + completion + token counts + cost for 90 days for debugging.

Manually triggering a fresh briefing

/dashboard/commerce/inbox has a “Generate now” button. Useful when:

• You’ve just connected a Shopify store and want recommendations sooner than 13:00 UTC tomorrow
• You’ve taken action on yesterday’s items and want to see what’s next
• You’re testing the briefing pipeline

Rate-limited to one manual run per 5 minutes per account.

What’s next

Workflow builder

Many inbox actions deep-link into the workflow builder.

Shopify integration

The inbox widget self-gates on a Shopify connection.